Phase II CARD

　　A: WHAT IS IMPORTANT WHEN

　　Planning a presentation

　　·Finding out about the audience

　　·Researching the topic

　　B: WHAT IS IMPORTANT WHEN…?

　　Aiming to improve customer service

　　·Staff training

　　·Customer satisfaction

　　C: WHAT IS IMPORTANT WHEN …

　　·Managing a project

　　·Encouraging teamwork

　　·Keeping to schedule Phase III Card

　　Programme for New Staff

　　The manufacturing company you work for would like to introduce a full programme of training for new staff.

　　You have been asked to help prepare the programme.

　　Discuss the situation together, and decide:

　　·What should be covered by the training programme

　　·How else new staff can be helped to settle into their jobs as quickly as possible